FAQs - MS Office error prompt "Your school account is no longer active"

Frequently Asked Questions (FAQ)

1. Why am I being told "your school account is no longer active"? This notification appears when the account is assigned an "Online Only" (A1) license, which does not support desktop apps. Microsoft allowed the use of this unlimited license free for teachers. However, they stopped offering this last year. Your license was automatically converted to the "online only" version. The license for Microsoft Office Desktop applications is now exclusive to paid licenses.

2. Will I lose my files if the license expires?

Files on your computer: No. Any file saved to your "Documents" or "Desktop" folder stays on your computer forever.
Files on OneDrive: YES, you could lose access. If your files are saved in the "Cloud" (OneDrive) associated with the school license, you must move them to a personal location (USB, Google Drive, or personal OneDrive) to keep them.

3. What happens to the Word/Excel apps if the license is removed? The apps will enter "Reduced Functionality Mode." You will still be able to open and print your existing documents, but you will not be able to edit them or create new ones. You will see a "Product Deactivated" notification at the top of the app.

4. Can I still use Microsoft Office for free? Yes! Microsoft offers Office Online for free. You can use Word, Excel, and PowerPoint for free in any web browser (like Chrome or Edge) by signing in with a personal Microsoft account at Office.com. It has almost all the same features as the desktop version.

5. What are the best free alternatives if I don't want to pay?

Google Workspace: Google Docs, Sheets, and Slides are free and very popular among educators.
LibreOffice: A completely free, professional-grade software you can install on your computer that works just like Microsoft Office without needing an internet connection.
WPS Office: A free app that looks and feels almost identical to Microsoft Word/Excel.

6. How much does a personal Microsoft license cost in the Philippines? If you prefer to have your own official license, here are the current standard rates:

Microsoft 365 Personal: Approx. ₱489/month or ₱4,899/year (for 1 person).
Microsoft 365 Family: Approx. ₱609/month or ₱6,099/year (can be shared with up to 6 people).
Office Home 2024: Approx. ₱6,999 (one-time payment, no subscription).

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