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Government Service Express Now Serving You at SM City Caloocan

Caloocan City, Philippines — SM Supermalls, in partnership with the City Government of Caloocan and key national government agencies, officially inaugurated the Government Service Express (GSE) at SM City Caloocan on March 25, 2026. The GSE makes essential public services more accessible, all for the local community through a convenient, people-centered hub in their most-loved SM Supermall.

The opening was led by Chris Martin D. Coquia, Regional Operations Head of SM together with representatives from participating government agencies, including the Caloocan City LGU, PNP, PRC, PhilHealth, SSS, and Pag-IBIG.

The GSE at SM City Caloocan marks the 18th Government Service Express in SM malls nationwide, reinforcing SM Supermalls’ commitment to transforming malls into community hubs that go beyond retail—spaces where everyday needs, essential services, and meaningful experiences come together.

Designed as a one-stop hub, the Government Service Express enables customers to conveniently complete government transactions within the mall environment—supporting parents processing family documents, jobseekers completing employment requirements, entrepreneurs and workers navigating essential services, and everyday citizens seeking efficient and reliable public service.


“As we open this new Government Service Express, we do so guided by our commitment of All For You—putting the needs of our customers and communities at the heart of everything we do,” said Coquia. “By making essential services more accessible and experiences more seamless, we help our customers truly maximize their experience every time they visit our malls.”

Beyond Convenience: Enabling Everyday Progress for Filipino Workers and Families

More than just accessibility, the Government Service Express delivers real, everyday impact—particularly for the working and middle-income segments who rely on efficient, reliable government services to move forward in life.

By bringing together agencies such as the Caloocan Business Permit and Licensing Office, BFP, PNP, PhilHealth, and PRC in one location, GSE allows individuals to:

·         Process employment requirements and benefits without taking multiple days off work

·         Complete business and professional requirements in a single trip


In select locations, GSEs also serve as access points for free services, including medical assistance and medicines through partner agencies—helping ease the financial burden of everyday needs while maintaining dignity and independence.

Functioning as a modern-day community service hub, GSE complements local government services by providing a more accessible, organized, and customer-friendly environment—especially for urban, working populations who value time, efficiency, and reliability.

Rather than being a space solely for aid, the Government Service Express empowers individuals to participate more actively in the economy—whether by securing employment, accessing benefits, or building their future through government-supported programs.

The launch highlights the strength of public-private collaboration in improving service accessibility and quality. By integrating government offices into the mall, SM Supermalls helps simplify processes, reduce barriers, and create more inclusive access to services that matter in daily life.

Through initiatives that respond directly to community needs, SM Supermalls continues to strengthen its role as the most loved mall—building spaces that serve not just transactions, but people and communities.

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About SM Supermalls – Government Service Express

SM Caloocan marks a milestone as SM Supermalls’ 51st mall to bring government services to the community—and the 18th to feature a full Government Service Express (GSE) hub. Through GSE, SM hosts key government agencies in convenient one-stop hubs, designed around the needs of every citizen tribe—from workers and entrepreneurs to families and seniors—making government services more accessible, efficient, and people-centered. As the country’s most preferred and loved retail destination, SM continues to strengthen partnerships that empower Filipinos to access essential services with ease and dignity. Because public service should work for everyone—All For You.


CAPTIONS:

  • Officials from SM Supermalls, the Caloocan LGU, and partner government agencies lead the ribbon-cutting ceremony to formally open the Government Service Express at SM City Caloocan. Left to Right: PLTCol Teoson M. Rosarito: PNP Assistant Chief of Police for Operations - Caloocan Mr. Jacky L. Ngina: BFP Caloocan City Chief Fire Marshall PCol Joey Goforth: PNP Chief of Police for Operations - Caloocan Dr. Bernadette C. Lico: Philhealth Vice President - Regional NCR Mr. Fernando F. Nicolas: SSS Vice President - Regional NCR Mr. Chris Martin D. Coquia, ROH - Central 1, SCMC Rev. Fr. James Nitollama Atty. Redemptor Peig: Legal Officer - Office of the City Administrator, City Government of Caloocan Mr. Royston A. Cabunag - Assistant Vice President, MSME, Job Fairs & GSE, SCMC Mr. Ronald Watson: PRC Regional Director Mr. Michael Natoplag: Chief of Staff for Office of the Vice Mayor, City Government of Caloocan Isidro G. Ordillano: Pag-IBIG Fund Marketing Specialist

  • Chris Martin D. Coquia, Regional Operations Head of SM Supermalls, delivers welcome remarks during the inauguration of the Government Service Express at SM City Caloocan.

  • Atty. Redemptor Peig, Legal Officer, City Administrator, shares the message of partnership of Dale Gonzalo Malapitan, City Mayor of Caloocan during the Government Service Express inauguration at SM City Caloocan.

  • SM Supermalls and the City Government of Caloocan officially inaugurate the Government Service Express at SM City Caloocan, bringing essential public services closer to the community.

  • The blessing of the Government Service Express at SM City Caloocan marks the beginning of enhanced access to essential public services for the community.

  • The Government Service Express reflects SM Supermalls’ commitment to community-centered spaces that go beyond retail and support everyday needs. Through public-private collaboration, SM Supermalls continues to strengthen its role as a community partner—making government services more accessible, efficient, and people-centered.
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